Q1. How do I view my bill/invoice?

To view or get a copy of your bill/invoice go to the 'Accounts & billing' drop-down, then click on 'Invoices' in the sub-menu that appears below. Here you can search for and view all your invoices - and select and print the one you want.

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Q2. How can I check you have received my payment?

You can check if your payment has been received by us, by clicking on "Accounts & Billing" in the navigation. Check the "Summary of account activity" section, which will show you an up-to-date view of your payments.

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Q3. How much do I owe on my account?

You can check how much you owe on your account by clicking on "Accounts & Billing" in the navigation. Check the "Summary of account activity" section, which will show you an up-to-date view of your payments.

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Q4. How can I make a payment?

Online - To make a payment online by credit or debit card select "Make a payment" in the "Accounts & Billing" drop-down. Payment options are at the bottom of this page.

BACS - if you want to make payments via BACS please use the following information:

Bank: HSBC plc, Reading Branch
Sort Code: 40-38-04
Account number: 21605526
Account name: Yell Limited
Please quote your Yell reference and Yell account number.

Internet or phone banking - If you want to make payments via your Internet banking site or by telephone banking please use the following information:

Bank: HSBC plc, Reading Branch
Sort Code: 40-38-04
Account number: 21605526
Account name: Yell Limited
Please quote your Yell reference and Yell account number.

Our bank details for cross-border payments within the European Union are:
IBAN: GB 59MIDL40380421605526
BIC: MIDLGB2108T

Direct Debit - To take advantage of our interest-free Direct Debit option - the best way to spread your payments, ensure bills are paid regularly and reduce administration - please contact us on 0800 555 444.

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Q5. What is a Direct Debit Guarantee?

It's a scheme, offered by all banks and building societies that accept Direct Debits, designed to protect you in the unlikely event that something goes wrong. It also covers dealing with changes and cancellations. If you would like to know more about this, go to www.bacs.co.uk.

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Q6. What is an Rolling Credit Agreement (RCA)?

An RCA is a Rolling Credit Agreement. This enables the Direct Debit to roll indefinitely, so you don't have to re-sign new documentation.

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Q7. I don't understand my statement. What's it showing me?

Your 'Account Statement' shows you information such as your opening balance, payments received during the month, products that have just been invoiced and a closing balance. It also shows what payment is due the following month. The Payment Schedule Statement breaks down your order into more specific details regarding your purchases.

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Q8. My business is VAT exempt. What do I need to do?

Select "Invoices" in the "Accounts & Billing" drop-down. At the bottom of the page you'll find a link to to our VAT exemption form. Simply fill it in and we'll do the rest.

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Q9. Can I use my online invoices for VAT purposes?

Yes - our online invoices are tax invoices and can be used for VAT purposes.

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